Service
Managed Services
Your IT infrastructure is our responsibility, so you can focus on your business. Monitoring, management and continuous improvement of your infrastructure are carried out proactively by our specialist team.
Who is it for?
- Organisations that want to outsource IT operations
- Companies looking for preventive IT management
- Managers who want to reduce outage and security risks
- Businesses that want a predictable IT budget
What we offer
Infrastructure & Systems Management
- Server and virtualisation platforms
- Firewall, switch and AP
- Performance and capacity management
Security Management
- Endpoint security (EDR / antivirus)
- Patch and update management
- Security event monitoring
Continuous Monitoring & Preventive Response
- System and service monitoring
- Incident and alert management
- Detecting risks before they materialise
Backup & Business Continuity
- Backup scenarios and checks
- Disaster recovery plans
- Regular restore tests
Reporting & Improvement
- Periodic status and performance reports
- Risk and improvement recommendations
- Management-level transparency
How we work
- Step 1Assessment of the current infrastructure
- Step 2Defining scope and SLAs
- Step 3Deploying monitoring tools
- Step 4Proactive management
- Step 5Reporting and improvement
Frequently asked questions
Traditional support responds when something breaks. Managed services monitor systems continuously and detect and prevent issues before they occur.
Monitoring scope and hours are agreed together in the service agreement; in-scope alerts are handled according to defined procedures.
Service scope and support model are defined around your organisation’s needs.
Our other services
IT Support & Management Services
Proactive IT management, from day-to-day user support to server and network management.
Consulting Services
A holistic strategy across ERP, reporting, IT organisation, network, cloud and security.
Outsourced IT Services
A part-time or full-time IT department with predictable cost, continuity and expertise.