Service
Outsourced IT Services
Have your IT processes run by a specialist team. We don’t just take them over; we improve, standardise and make them sustainable.
Who is it for?
- Organisations without a full-time IT team
- Companies that want to reduce the workload of their existing team
- Businesses looking for support in specialist areas
- Managers who want predictable costs
What we offer
Outsourced IT Support
- User support services (helpdesk)
- Remote and on-site response
- Hardware, software and peripheral support
Systems & Infrastructure Management
- Server and virtualisation management
- Network devices and security infrastructure
- Updates, maintenance and monitoring
Security & Continuity
- Endpoint security management
- Backup and disaster recovery
- Permission and access controls
IT Operations and Reporting
- Periodic status and performance reports
- Risk and improvement recommendations
- Management-level transparency
How we work
- Step 1Assessment of current processes
- Step 2Clarifying scope
- Step 3Defining SLAs and responsibilities
- Step 4Operational handover
- Step 5Continuous monitoring and improvement
Frequently asked questions
Outsourcing complements your existing team and reduces the risk of disruption caused by leave, illness or staff turnover.
Service levels (SLAs) and reporting frequency are defined together in the contract.
Service scope and support model are defined around your organisation’s needs.
Our other services
IT Support & Management Services
Proactive IT management, from day-to-day user support to server and network management.
Consulting Services
A holistic strategy across ERP, reporting, IT organisation, network, cloud and security.
Installation, Configuration, Integration and Deployment
Correct installation and smooth cut-over of server, network, security and backup systems.