IT Support & Management Services

Let us manage the continuity of your IT infrastructure, you focus on your business.

IT systems should not only be operational; they should be secure, scalable and uninterrupted. With our IT Support & Management Services, we proactively manage the entire IT infrastructure of your organisation and prevent potential problems before they occur.

Who is this Service Suitable for?

- Organisations with no or insufficient in-house IT team
- Businesses that want to make their existing IT infrastructure more stable and secure
- Managers looking for preventive IT management instead of constant breakdowns
- Companies demanding auditing, reporting and transparent IT processes

Which Services Do We Offer?

Daily IT Support Services

- Support for user computers and peripherals
- Email, file sharing and office applications issues
- Remote and on-site support

Cyber Security & Preventive Controls

- Endpoint security (EDR, Antivirus) management
- Patching and update processes
- Authorisation and access controls
- Pre-identification of potential security risks

Which Services Do We Offer?

Server & Network Management

- Server monitoring, maintenance and performance optimisation
- Network devices (Firewall, Switch, Access Point) management
- Control of VLAN, security and access policies

Backup & Disaster Recovery

- Creation of backup scenarios
- Regular spare control and reporting
- Disaster recovery plans (DRP)

FREQUENTLY ASKED QUESTIONS

Clear Answers to Visitor Questions

❓ Are we constantly experiencing malfunctions, how do you prevent this?

Instead of intervening in problems, we apply continuous monitoring and preventive maintenance. Your critical systems are monitored instantly and action is taken before the risk occurs.

❓ We have an IT team, do we still need this service?

Yes. Supports your existing IT team, reduces your burden and provides second level support on specialised issues.

❓ How soon do you respond to support requests?

According to the period determined according to the customer's needs within the scope of the defined SLA (Service Level Agreement);
We offer clear response times for critical, medium and low priority requests.

❓ How do you manage security risks?

We regularly audit your systems and report unauthorised access, gaps and vulnerabilities. We take direct action when necessary.

❓ Is everything under control, how do we see it?

With periodic IT status reports;
- Operations performed
- Identified risks
- Suggested improvements
transparently presented to you.

SONOTEK INFORMATION TECHNOLOGIES

Why Us?

Proactive, not reactive IT management

End-to-end support from a single point

Transparent reporting and clear SLAs

Vendor independent, tailored solutions

Corporate discipline + experience in the field

FIRST STEP

Free Preliminary Evaluation

Let's evaluate the current state of your IT infrastructure together.
Let us clarify the support model that suits your needs.

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