Acronis Advanced Security + RMM

Acronis Advanced Security + RMM

Acronis RMM is an AI-powered and secure remote monitoring and management solution developed for managed service providers (MSP). The system aims to increase the efficiency of technicians and provide high-level service to customers by automating IT management.

The platform's prominent capabilities are:

  • Automatic Patch Management: Patch support for Microsoft and more than 300 third-party applications. Automatic backup before patches are applied (fail-safe) and patch stability analysis with artificial intelligence.
  • Smart Monitoring: Predetermine system and hardware problems (disc health, etc.) and create automated response actions with machine learning supported anomaly detection.
  • Automation AI-assisted scripting and AI-enhanced software deployment (DeployPilot).
  • Microsoft 365 Administration: Ability to manage multiple customers' Microsoft 365 security posture from a single console.
  • Advanced Remote Support: Fast troubleshooting with tools such as command line, file transfer, chat with users and device location tracking running in the background.

In short, it reduces operational burden and provides proactive management by combining endpoint security and IT management on a single platform.

Automatic patch management

Improve technician productivity and customer security with vulnerability assessments and patch installation covering Microsoft and 300+ third-party applications. Automated patch testing, validations and customisable patch settings enable you to prioritise high-risk vulnerabilities, reduce risk exposure and ensure compliance and protection of sensitive customer information.

Fail-safe patch

A failed system patch can render a system unusable. To increase reliability and reduce downtime, an image backup is automatically created before the latest patches are applied, allowing easy restore and rollback to a working state if problems arise.

Vulnerability assessments for third-party Windows applications

In addition to vulnerability assessments for Microsoft, Apple and Linux products, you can scan for vulnerabilities in more than 300 third-party Windows applications.

AI-based patch stability scoring

Mitigate patch risks and maintain uptime with AI-generated risk scores based on real-world event data. Assess patch stability before deployment, flag unstable updates for delay or testing, and detect emerging issues through open-source intelligence.

System and hardware monitoring

Monitor 24 system and hardware performance metrics for Windows and macOS, including anti-malware monitoring and firewall health, as well as custom metrics.

ML (Machine Learning) based anomaly detection

Enable preventive IT management with anomaly-based system and hardware monitoring that predicts problems before they occur and cause damage.

Automatic response actions

Accelerate problem resolution with automated responses on alerts: run scripts, restart services, and execute response actions.

Smart warning

Reduce alert burden on technicians with more accurate problem detection using ML-based threshold fine-tuning and precise alert rules.

Artificial intelligence assisted scripting (Scripting)

Automate routine IT tasks on Windows and macOS platforms, including a comprehensive toolset with pre-built scripts, wide-ranging customisation options, AI-assisted scripting and scalable script execution plans. MSPs can efficiently manage and execute scripts for a wide range of customers and endpoints. The self-defence mechanism, powered by the Acronis anti-malware engine, protects script execution components from malicious code injection or interference.

DeployPilot™ for AI-enhanced software deployment

DeployPilot, tüm müşteri ortamlarında yazılım dağıtımını merkezileştirir ve otomatikleştirir; MSP’lerin ve BT yöneticilerinin dağıtımları uzaktan ve ölçekli olarak yönetmelerini sağlar. Tek tıklamayla kurulum komutları, dönüş kodları ve meta veriler oluşturmak için yapay zeka destekli kurulum sağlayan Copilot’u içerir; bu da kurulum hatalarını %90’a kadar azaltır. DeployPilot, güvenlik risklerini ele almak için tüm paketlerde otomatik kötü amaçlı yazılım taramaları ve dijital imza kontrolleri de gerçekleştirir.

Microsoft 365 Security Posture Management

Acronis Security Posture Management for Microsoft 365 enables MSPs of any level of cybersecurity expertise to deliver robust Microsoft 365 tenant-level protection to multiple customers from a single console. It enables more security risks to be uncovered and increases MSP technician productivity by making complex tasks manageable for non-senior technicians.

Advanced remote desktop and help

Enhance remote support with advanced features including Acronis' secure NEAR protocol, Quick Assist for agentless connections, session logs and file transfer capabilities. This eliminates the need for additional remote desktop solutions, enables seamless collaboration between technicians and customers, and offers centralised security and session monitoring for compliance.

Remote command line

Solve problems faster with secure, built-in CLI (Command Line Interface) access to Windows and macOS endpoints. Run commands remotely and troubleshoot in the background without disturbing users. Ensure accountability with detailed audit logs of all sessions and choose the right shell type - Command Prompt or PowerShell on Windows, ZSH or Bash in Terminal on macOS.

Chats between technicians and remote users

Enhance remote support and problem resolution by chatting with customer users directly through the Cyber Protect console. Conversations can be initiated from both sides, so users can reach out for help, while technicians can respond in a unified queue or pass chats to other technicians for specialised solutions. Available for Windows and macOS devices.

Fast remote actions

Perform remote actions such as rebooting the system, putting the device to sleep, or emptying the recycle bin directly from the Cyber Protect console.

Software inventory

Maintain a comprehensive view of your software environment with a comprehensive inventory tool that enables you to efficiently discover, scan, filter and report on installed software, with both automated and on-demand scans, giving you complete visibility and control over software assets.

Geolocation tracking for devices

Track IT assets such as laptops to improve control over distributed and remote teams. Ensure devices remain in authorised locations to meet internal and regulatory requirements. In the event of theft, geolocation tracking helps locate stolen devices, minimising business disruption. Optimise resource allocation by assigning tasks based on the real-time location of field technicians. Supports Windows, macOS and Linux devices.

Driver health monitor

Prevent unforeseen data loss and proactively improve uptime by monitoring disc drive health. Using machine learning technology, the system can predict disc problems and alert you to take preventive measures.

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